Why can't they make themselves available? Are the managers all on vacation in Tahiti? Do they only speak Chinese? Grrrr..
We are based in Florida. We speak English and we do our best to answer our phones 7 days a week. 678-842-4287. Your call goes directly to an owner.
What is your return policy?
We are very proud of our quality and workmanship We have a Lifetime Warranty on the construction of our hats. If you are unhappy with the quality of your hat at the time of purchase, we will make it right. You can see our full warranty policy here.
If I return a product, who pays for the shipping?
If there's a quality issue, you will not have to pay for the return shipping, but don't send the hat back without speaking to us. We may ask you to send us photos of the problem area first.
If there are no manufacturing issues with the hat and you just change your mind or don't care for it, you can return your unworn hat with all the tags still on within 30 days for exchange or refund, but you pay for the shipping. In this case your refund will not include any shipping fees you have paid. PLEASE DO NOT RETURN YOUR HAT WITHOUT A RETURN AUTHORIZATION. .
For any questions related to returns please contact us by phone. We answer our phones 7 days a week at 678-842-4287.
If we do issue a refund, we will use the same payment method as your original purchase and we will do it within 7 days of receiving your returned item.
How can I get a discount on future orders?
As soon as you receive your product, leave a review on the product page and we will send you a discount code you can use in the future. IF YOU CANNOT LEAVE A 5 STAR REVIEW PLEASE CALL SO WE CAN MAKE IT RIGHT. IT IS IMPORTANT TO US THAT YOU BE COMPLETELY SATISFIED.We also run periodic specials for discounts on products or shipping.
When will my order ship? How can I track the status of my shipment?
Most orders leave our warehouse in Orlando, FL in 1-3 business days, so if you order on Friday afternoon or over the weekend, your order will usually ship Tuesday or Wednesday.
We ship by UPS or USPS and will send you an email with a tracking number when your hat ships. You will be able to track it along the way.
Do you ship internationally?
No. Due to the high cost of shipping, we ship in the contiguous United States only. If you live in Canada, you can have your product shipped to a friend or business with a U.S. address.
What payment methods do you accept?
Our shopping cart will take you to Paypal or you can simply enter your credit card. If you need to pay by money order, please call us at 678-842-4287 to make arrangements. Your order will ship immediately after your check clears.
Do you have a printed catalog?
No, but you can search and view our products here on our website, as well as fairs and festivals where we are set up to sell.
Do you price match with competitors?
No, because our competitors do not carry the cowboy hats we design and produce.
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