Need to speak to a person at Gone Country?
Call us 7 days a week at 678-842-4287.
What is your return policy?
If you are unhappy with the quality of your hat at the time of purchase, we will make it right - repair, refund or replace
We will always make it right.
Do you pay for return shipping?
If a quality issue causes you to have to return the hat, you will not have to pay for the return shipping.
If you just change your mind you can return your unworn hat for exchange or refund, but shipping charges will apply. In this case your refund will not include any shipping fees you have paid. DO NOT RETURN YOUR HAT WITHOUT A RETURN AUTHORIZATION.
For any questions related to returns please contact us by phone. We speak English. Call us 7 days a week at 678-842-4287.
If we do issue a refund, we will use the same payment method as your original purchase and we will do it within 7 days of receiving your returned item.
How can I get a discount on future orders?
As soon as you receive your product, leave a review on the product page and we will send you a discount code you can use in the future. IF YOU CANNOT LEAVE A 5 STAR REVIEW PLEASE CALL SO WE CAN MAKE IT RIGHT. IT IS IMPORTANT TO US THAT YOU BE COMPLETELY SATISFIED.
Has my order shipped? How can I track shipping or the status of my order?
We ship hats by UPS and will send you an email with a tracking number when your hat ships. You will be able to track it along the way. We send apparel by USPS and we will send you a tracking number for that too.
Orders received before noon will ship the same or next business day.
Do you ship internationally?
No. Due to the high cost of shipping, we ship in the contiguous United States only. If you live in Canada, you can have your product shipped to a friend or business with a U.S. address.
What payment methods do you accept?
Our shopping cart will take you to Paypal or you can simply enter your credit card. If you need to pay by money order, please call us at 678-842-4287 to make arrangements. Your order will ship immediately after your check clears.
Do you have a printed catalog?
No, but you can search and view our products here on our website, as well as fairs and festivals where we are set up to sell.
Do you price match with competitors?
No, but this is only because our competitors do not carry the cowboy hats we design and produce.
What should I know about Gone Country?
That's a good question. Check out what real people say about the company.