My head is small. Can I wear a cowboy hat?
Of course! Hats come in sizes but if your cowboy hat or cowgirl hat is too big (or too small), see our article "You can custom size your hat". See detailed tips to help you size your hat.
What are your cowboy hats made out of?
Our cowboy hats are made of strong natural materials, treated for excellent weather tolerance and comfort. Most are highly water resistant. Some are actually waterproof. On the description of each hat you can see its material. They are so well made that all of them come with our lifetime warranty. Even if something happens to your hat that is not our fault we will repair it or teach you how to fix it if it's fixable. We don't charge for that.
How do I know if my hat fits?
We use an extra strong elastic sweat band so our hats fit really well. Cowboy hats should feel snug, but not tight. Your hat should sit about 1-2 fingers above your ears and 1-2 fingers above your eyebrows. If it drops down over your ears you can raise it up by following the instructions to tighten your hat.
What size should I buy?
Gone Country Hats are one size, adult sized medium or large. Kids' hats are one size. See our sizing chart in each section. If you are unsure, call us at 678-842-4287.
What makes a cowboy hat right for a man or a woman?
Cowboy hats are usually unisex. The key to hat buying is proportion. If you need help figuring out what hat will be good for you, snap a selfie and email it to firstname.lastname@example.org. We can make a recommendation based on your stature and face shape. Or look at our Men's store and Women's store. We have put the hats there that we think work well for guys or girls.
What happens if my hat gets wet?
All Gone Country hats are treated for water resistance, which means they will shed some water without being damaged. Our palm hats are really water tolerant, which means they can get very wet without being ruined. Some can get wet and stay wet pretty much indefinitely without harm. Learn more.
How can I track shipping or the status of my order?
We ship by UPS and will send you an email when your hat ships. You will be able to track it along the way.
Has my order shipped?
You will receive an email when it ships. Orders received Monday-Thursday before noon will ship the same or next day. Orders received on Friday, Saturday or Sunday will ship Monday or Tuesday.
Do you ship internationally?
No, we ship in the contiguous United States only.
What payment methods do you accept?
Our shopping cart will take you to Paypal where you can use your Paypal account or enter your credit card. If you need to pay by money order, please call us at 678-842-4287 to make arrangements. Your order will ship immediately after your check clears.
Do you pay for return shipping?
We want you to be happy. We don't pay for returns if you just change your mind, but if you need warranty help, call us . If the challenge is small, it is often easier if we just help you fix it. If not, we've got you covered. We speak English. Just call us at 678-842-4287.
Do you have a printed catalog?
No, but you can search and view our products here on our website, as well as fairs and festivals where we set up to sell.
Do you price match with competitors?
No, but this is only because our competitors do not carry the cowboy hats we design and produce.