So well made we have a LIFETIME GUARANTEE.

Return/Refund Policy | Gone Country


We will always make it right.

If you are unhappy with the quality of your hat at the time of purchase, we will make it right - repair, refund or replace. Let's talk about it.

If you just change your mind, CALL TO GET A RETURN AUTHORIZATION. You can return your unworn hat for exchange or refund, but you pay the return shipping. Your refund will not include any ship charges you might have paid originally, Your product needs to be in new condition with the tags attached.

If we do issue a refund, we will use the same payment method as your original purchase and we will do it within 7 days of receiving your returned item and verifying its condition.. 

For any questions related to returns, shipments, purchases or other concerns, please contact us by email or phone.

We always welcome suggestions and feedback to improve our business.

Call Judy at 678-842-4287 or email info@gonecountryhats.com